Refund & Cancellation Policy

Refund Policy

We offer a 72-hour refund window for eligible services. All refund requests are reviewed and processed on a case-by-case basis.

To be considered for a refund, the following conditions must be met:

1. A refund request must be submitted by opening a Billing/Accounts ticket through your client area.

2. A valid reason for the refund request must be provided.

3. The request must be submitted within 72 hours of the original service activation date.

Refund requests submitted through live chat, email, social media, Discord, or any other communication channel will not be considered. This process is in place to ensure proper review and prevent abuse of our refund policy.

Non-Refundable Services

The following services are non-refundable once provisioned, deployed, or delivered:

• Dedicated Servers

• Custom VPS/VDS Services

• Services requiring manual setup, installation, configuration, migration, or customization

• Any service explicitly marked as non-refundable at the time of purchase

Cryptocurrency Payments

All cryptocurrency payments are final and non-refundable.

Due to the nature of blockchain transactions, cryptocurrency payments cannot be reversed once confirmed. If a cryptocurrency payment is delayed, underpaid, overpaid, sent using an incorrect network, or remains unconfirmed, additional verification and investigation may be required before the payment can be applied to your account or service.

Please note:

• Billing-related inquiries typically receive a response within 24–48 hours.

• Resolution times for billing investigations may take 3–4 business days.

• Complex cryptocurrency payment investigations may require additional time depending on network confirmations, wallet verification, exchange records, and transaction tracing requirements.

Customers are responsible for ensuring that cryptocurrency payments are sent to the correct address and using the correct blockchain network.

Service Cancellation

If you wish to cancel a service without requesting a refund:

1. Log in to your Client Area.

2. Navigate to "Dashboard".

3. Select the service you wish to cancel.

4. Click "Billing" and choose "Request Cancellation".

5. Complete the cancellation request form and provide a reason for cancellation.

Submitting a cancellation request does not automatically qualify a service for a refund.

Customer Conduct & Abuse Policy

We encourage customers to contact our support team and allow reasonable time for investigation and resolution of any issue before publishing public complaints.

While customers are free to share honest experiences, we reserve the right to suspend or terminate services and close accounts in cases involving:

• False, misleading, or intentionally defamatory statements.

• Coordinated attempts to damage the company's reputation.

• Harassment, threats, abusive behavior, or attacks directed toward staff members.

• Public accusations made before providing reasonable opportunity for our team to investigate and resolve the matter.

Our goal is always to resolve concerns professionally through our support system. Customers who engage in bad-faith conduct, abuse of our staff, chargeback fraud, payment fraud, or reputation-damaging campaigns may have their services terminated without refund at our sole discretion.

Contact Us

If you have any questions regarding this policy, please contact our Billing Department by opening a ticket through your Client Area.